Frequently Asked Questions

Anyone who lives, works, or owns a business in Ghana can join CRI Credit Union. We welcome:

• Individuals aged 18 and above
• Minors (with parent/guardian as co-signer)
• Registered businesses and companies
• Associations and cooperative groups

For individual membership, you need:

• Valid Ghana Card, Voter ID, or Passport
• Two recent passport photographs
• Proof of residence (utility bill or similar)
• Initial deposit (GH₵100 registration + GH₵50 savings)

Membership fees vary by type:

• Individual: GH₵100 (one-time)
• Group/Association: GH₵500 (one-time)
• Corporate: GH₵1,000 (one-time)

Plus a minimum savings deposit of GH₵50 for individuals.

Yes, you can voluntarily withdraw your membership at any time. You'll need to:

• Clear any outstanding loans
• Submit a written withdrawal request
• Your savings and share capital will be refunded

Note that the registration fee is non-refundable.

We offer several savings products:

• Regular Savings: Everyday savings with up to 8% interest
• Fixed Deposit: Higher returns (up to 15%) for locked funds
• Target Savings: Goal-based savings with 10% interest
• Junior Savers: Children's accounts with 9% interest

Minimum balance requirements vary by account type:

• Regular Savings: GH₵50
• Fixed Deposit: GH₵1,000
• Target Savings: GH₵100
• Junior Savers: GH₵20

Interest payment schedules vary:

• Regular Savings: Calculated daily, credited monthly
• Fixed Deposit: At maturity (or monthly for 12-month terms)
• Target Savings: At maturity or goal completion

Yes, early withdrawal is possible but comes with penalties:

• Loss of accrued interest
• Reduced rate applied to actual tenure
• Processing fee may apply

We recommend using your fixed deposit as collateral for a loan instead of breaking it early.

We offer various loan products:

• Personal Loan: Up to GH₵100,000 at 18% p.a.
• Business Loan: Up to GH₵500,000 at 20% p.a.
• Education Loan: Up to GH₵50,000 at 15% p.a.
• Emergency Loan: Up to GH₵10,000 at 22% p.a.

The waiting period depends on the loan type:

• Regular loans: After 3 months of active membership
• Emergency loans: After 1 month (with savings as collateral)
• Loans against fixed deposit: Immediate (up to 90% of deposit)

Your loan amount depends on several factors:

• Up to 3x your savings balance
• Your income and ability to repay
• Collateral provided
• Credit history with the union

First-time borrowers typically qualify for smaller amounts, which increase with good repayment history.

If you're facing difficulty, please contact us immediately. We offer:

• Loan restructuring options
• Extended repayment periods
• Interest-only payments temporarily

Defaulting on your loan will affect your guarantors and your eligibility for future loans.

Requirements depend on the loan type and amount:

• Loans with fixed deposit collateral: No guarantors needed
• Small loans (under GH₵5,000): 1 guarantor
• Larger loans: 2 guarantors (must be CRI members)

Guarantors are responsible for the loan if you default.

Susu is our mobile savings collection service where trained agents visit your location (home, shop, market) to collect your daily or weekly savings. It's perfect for busy traders and entrepreneurs who can't always visit a branch.

You can sign up for Susu by:

• Visiting any of our branches
• Contacting our customer service
• Speaking to any Susu agent in your area
• Filling out the form on our website

You'll receive a Susu card and be assigned an agent.

No! You can save any amount you wish - even as little as GH₵1 per day. The flexibility is what makes Susu perfect for people with variable income. Save more when business is good, less when it's slow.

All our Susu agents:

• Wear official CRI Credit Union uniforms
• Carry a photo ID card with agent number
• Use official digital devices for transactions
• You receive an SMS after every deposit

If in doubt, call our hotline to verify any agent.

Yes! Your Susu savings earn competitive interest rates just like regular savings accounts. The interest is calculated based on your average monthly balance and credited to your account.